Inevitably, no matter what you do, your business will go through change and turnover. Sometimes that change is the direction your company needs to take and sometimes the change is a good employee leaving at a bad time. Change in general is stressful. It can and will produce at least some anxiety and uncertainty but that does not mean that change is necessarily a bad thing, in fact, when handled right, it can be a good thing. Whenever faced with change here are 3 tips to make it a positive for your company
1. Step back and evaluate – Where have you come from and where are you going? Now is the time to analyze your business and look at it objectively. In the case of a good employee leaving the question you should ask is:
Should I keep the position they are vacating or eliminate it? Sometimes you may not ever realize it but you will find you kept a position just because you had someone good doing it. On hindsight, that position may be able to be outsourced or become part of another position which is already in place.
Should I hire from within or outside? You should always hire from within if at all possible because it builds team morale and rewards loyalty. If nobody is qualified then you have no choice but to go outside for help
Can we make the department better? Overall, look at the department and determine if there is any way to make business processes easier, more efficient and more cost effective.
2. Take action – Don’t be indecisive, once you’ve evaluated the situation, take the necessary steps immediately and let your team know you have a plan.
Meet with each team member – meeting with each team member individually lets them know all is well and gives you a chance to talk about their future with the company as well, ensuring they go away excited and inspired instead of depressed or down.
Promote – Now is the best time to promote a team member and or give them new responsibility. You don’t always have to give raises either, sometimes just working out a nice bonus if they do a great job is the best solution. Again, this will boost morale, and morale is always infectious in the office
Re-evaluate – It sounds silly to re-evaluate after you’ve made changes but it’s important to look at your body of work and make sure the pieces are all fitting together. If not, it’s better to make a change now then 6 months from now when the damage has been done.
3. Celebrate – Whatever changes you have to make, make sure the team sees it as a positive and not a negative. Celebrate the promotions and future opportunities for the whole department and as long as the employee that’s leaving is leaving on good terms you should also celebrate how much they have helped your business and let them know you appreciate them. The goodwill you create with the rest of your crew will be immeasurable.
In the end, face every challenge and see every change as an opportunity for growth. As the leader in your organization, you are the man or woman behind the wheel, navigating each twist or turn, no matter how unexpected, to eventually lead your team to your intended destination. You set the standard so when your team sees you as a steady rock in a sea of change they will remain confident and productive.
By: Todd Marinshaw. Todd owns and operates a sportswear business based in Orlando, FL and recently founded iPrevail, a non profit organization focused on relief and rehabilitation for victims of disasters such as Typhoon Haiyan